Shipping policy

At Hamdish Skincare Store, we are committed to delivering your orders safely, securely, and on time. We carefully process and package every order to ensure your products arrive in excellent condition. Please read our Shipping Policy before placing your order.

1. Shipping Locations

We currently deliver across the United Arab Emirates (UAE).

2. Order Processing Time

Orders are typically processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

Estimated delivery times are:

Major UAE Cities: 1–3 business days.
Remote Areas: 3–5 business days.

Delivery times are estimates and may vary due to unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before order confirmation.

5. Cash on Delivery (COD)

Cash on Delivery is available for eligible orders within the UAE. Customers are requested to ensure someone is available to receive the package and make payment at the time of delivery.

6. Order Tracking

Once your order has been shipped, you may receive a confirmation message containing tracking details, if available.

7. Delivery Delays

Hamdish Skincare Store is not responsible for delays caused by:

Weather conditions
Public holidays
Courier service disruptions
Incorrect shipping information provided by the customer
Events beyond our reasonable control

8. Incorrect Address Information

Customers are responsible for providing accurate shipping details. Orders returned due to incorrect addresses may be subject to additional shipping charges.

9. Damaged Packages

If your package appears damaged upon delivery, please contact our customer support team within 48 hours and provide photographs of the package and product.