Refund policy

At Hamdish Skincare Store, customer satisfaction is our top priority. We make every effort to ensure that all products are delivered in perfect condition. Please read our Refund and Return Policy carefully before placing an order.

1. Cash on Delivery (COD) Orders

As most of our orders are placed through Cash on Delivery (COD), customers are advised to inspect their package at the time of delivery before making payment.

Once an order has been accepted and payment has been made to the delivery representative, the order will be considered received in good condition unless a valid issue is reported in accordance with the terms outlined below.

2. Eligible Returns

Returns are accepted only under the following circumstances:

  • The product received was damaged during transit.
  • An incorrect product was delivered.
  • The product is defective or unusable upon arrival.
  • An item from the order is missing.

To qualify for a return, the product must:

  • Be unused and unopened.
  • Be in its original packaging.
  • Include all labels, seals, and accessories.
  • Be reported within 48 hours of delivery.

3. Non-Returnable Items

Due to hygiene, safety, and health regulations, the following items cannot be returned or exchanged:

  • Opened skincare products.
  • Used products.
  • Products with broken seals.
  • Products damaged due to misuse, improper storage, or customer negligence.
  • Products purchased during clearance, promotional, or special sale events, unless they were received damaged or defective.

4. Return Request Process

To initiate a return request:

  1. Contact our customer support team within 48 hours of receiving your order.
  2. Provide your order number.
  3. Share clear photographs or videos showing the issue.
  4. Our team will review the request and respond within 2–3 business days.

Hamdish Skincare Store reserves the right to approve or reject any return request following verification.

5. Refund Policy

Once a returned product has been received and inspected, approved refunds will be processed accordingly.

For Cash on Delivery Orders

As COD payments are made in cash, refunds cannot be reversed directly through the delivery partner.

Approved refunds may be issued through:

  • Bank transfer to the customer's UAE bank account.
  • Store credit for future purchases.
  • Any other mutually agreed refund method.

Refund processing may take 5–10 business days after approval.

6. Exchange Policy

Customers may request an exchange instead of a refund if:

  • The wrong item was delivered.
  • The item arrived damaged or defective.

All exchange requests are subject to product availability.

7. Order Cancellation

Orders may be cancelled before shipment without any charges.

Once an order has been dispatched, cancellation may no longer be possible. Customers who refuse a COD shipment without prior cancellation may be restricted from placing future Cash on Delivery orders.

8. Shipping Charges

Original shipping charges are generally non-refundable unless:

  • The wrong product was shipped by us.
  • The product arrived damaged or defective.

In approved cases, Hamdish Skincare Store will bear the return shipping costs.

9. Contact Us

For any return, refund, or exchange inquiries, please contact our customer support team with your order details, and we will be happy to assist you.

Thank you for shopping with Hamdish Skincare Store. We appreciate your trust and remain committed to providing a safe, reliable, and enjoyable skincare shopping experience.